11.06 SHIPPING AND HANDLING POLICY
Subject to availability all products will be shipped by USPS or another similar service within approximately 7- 10 business days of receipt of payment. Payment for products shall be made at the time of order. At Independent Sales Representative's option, the product may be shipped to a customer's designated “Ship-To address”, or to the Brand Ambassador.
11.07 PRODUCT DELIVERY
Upon clearance of payment, the products ordered will be shipped.
11.08 BACKORDER POLICY
The company will expeditiously ship all products currently in stock. Any out-of-stock items (unless discontinued) will be placed on backorder and distributed by the Company Upon receipt of additional inventory. Backorders will be canceled upon the Brand Ambassadors request and will be credited to the Brand Ambassador’s account. In the event of oversold discontinued product, reimbursement will be provided within 3-5 business days.
11.09 DAMAGED GOODS
Brand Ambassadors must promptly open a ticket any damaged goods to Customer Service upon receipt, providing accurate details and evidence for swift resolution. Customer Service will acknowledge within 2 business days and begin resolution. The replacement will be sent to Brand Ambassador within 3-5 business days.
11.09 DAMAGED GOODS
The shipping company is responsible for damaged goods. Report the damages to Customer Service with a list of the damaged products and accompanied by images. Customer Service will replace the damaged products and file a claim with the shipping company.
11.10 SHIPPING LOSS
In the event a Brand Ambassador or a customer does not receive a product order from the Company in a timely fashion, the individual should contact the Customer Service If this is the first time you're reporting a lost shipment, Celesty will immediately reship your order at no additional cost. Any subsequent reports of lost shipments will be handled on a case-by-case basis, ensuring a fair resolution. Repeated reports of lost shipments from the same customer or address will be thoroughly investigated and may necessitate additional verification processes or the need to change the shipping address to a more secure location. In the event an Independent Sales Representative or a consumer does not receive a product order from Company in a timely fashion, the individual should open a ticket with the Customer Support at Celesty.
11.11 REFUSED SHIPMENTS
Should Brand Ambassador refuse delivery on any order they have placed with Company and such product is subsequently returned to the Company; the Company shall have the right to place that Brand Ambassador suspension pending resolution of the refusal of delivery. Neither Brand Ambassador nor a consumer shall refuse any shipment from the Company unless prior approval of the Company has been obtained.
11.12 PRICING POLICY
The company will furnish Brand Ambassadors with a discount from its published retail prices in its then current consumer catalog or order form following its policies. This discount does not apply to literature, business aids, gifts, or special promotional items. Prices for the Company's products, services, and literature is subject to change without prior notice.
11.13 RECEIPTS
Brand Ambassadors must provide all retail purchasers of the Company's products with written receipts.
11.14 RETAIL PRICING
The company provides a suggested retail price as a guideline.
11.15 PROMOTIONAL ITEMS
All promotional items which bear the Company name or logo must be purchased solely from Company unless prior written permission is obtained from Company.
11.16 SALES TAX
The company may collect sales tax on taxable items. Independent Sales Representatives may be responsible to collect and remit sales tax on personal retail sales to the appropriate tax agencies.
11.17 PLACE OF SALE
The integrity of the Company's marketing plan is built upon person-to-person, one-on-one, social selling and in-home presentation methods of sale. Company's products may not be sold to or displayed by any retail outlet, including, but not limited to supermarkets or food stores, flea markets or swap meets, permanent restaurant displays, bars or night clubs or any such similar establishment, internet sites such as Amazon or eBay, convenience stores or gas stations.
11.18 PRODUCT & SERVICES CLAIMS
Brand Ambassadors may make no claim, representation, or warranty concerning any product or service of Company, except those expressly approved in writing by Company or contained in official Company materials.
11.19 FAX BLASTS, SPAMMING
Fax blasting and unsolicited e-mailing (SPAMMING) is prohibited.
