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SECTION 1: COMPANY Pioneering a New Era of Beauty. We collaborate with visionary entrepreneurs to revolutionize skincare, makeup, and fragrance. Our commitment lies in providing transformative, dermatologist-inspired solutions for skin and hair care. Embark on a journey with Celesty, where innovation meets beauty, redefining the essence of personal care.
SECTION 2: DEFINITION OF POLICIES AND PROCEDURES FOR CELESTY
POLICIES In the context of Celesty, a cosmetic multi-level marketing company, policies are formalized guiding principles and rules established by the company management. These policies serve as a framework for decision-making and provide the foundation upon which the company operates. They outline the standards and expectations for both the company and its associates, ensuring that everyone adheres to the same values, ethics, and regulations, which in turn fosters a consistent brand image and business approach.
PROCEDURES Procedures, on the other hand, detail the specific step-by-step methods and actions that should be taken by Brand Ambassadors and other staff members of Celesty to accomplish tasks or achieve certain objectives. These are the operational instructions that ensure standardization, efficiency, and consistency across the company. Procedures ensure that the policies of Celesty are put into daily practice and provide clarity on how different processes, from product sales to recruiting new associates, should be executed.
Together, policies and procedures form a comprehensive guide that steers the actions and decisions of Celesty and its Brand Ambassadors. They provide a roadmap for navigating the multi-level marketing landscape of the cosmetic industry, ensuring that the company and its associates remain aligned with the brand's mission, vision, and values.
POLICIES & PROCEDURES
SECTION 3: BRAND AMBASSADOR 3.01 BECOMING A BRAND AMBASSADOR An applicant becomes a Brand Ambassador of Celesty when the applicant's completed enrollment and Agreement have been received and accepted by the Company, through our website or mail, at its Home Office. The company reserves the right to decline any Agreement for any reason, at its sole discretion. Brand Ambassadors use their best effort to promote and sell products and services of the Company to consumers according to the Agreement contained within these Policies and Procedures and Terms and Conditions. In doing so, the Brand Ambassador will maintain the high standards of honesty, and integrity, and business ethics when dealing with Consumers, Company, or other Company Brand Ambassadors. · Brand Ambassador must be of legal age in the state/province/country of their residence. · Reside or have a valid address in the United States, U.S. territory, · Have a valid taxpayer identification number (i.e. Social Security Number, Federal Tax ID Number) · Submit a properly completed and signed (via hard copy or electronic signature) Brand Ambassador Agreement. · The purchase of a Celesty Starter Kit.
3.02 NO FEE, OR CHARGE REQUIRED No initial fee is required to become a Brand Ambassador.
3.03 BRAND AMBASSADOR OBLIGATIONS & RIGHTS Brand Ambassadors are authorized to sell Company products and services and to participate in the Brand Ambassador Compensation Plan. Brand Ambassador may sponsor new Brand Ambassadors.
3.04 DIVORCE When a couple sharing Brand Ambassador entity divorces or separates, Company will continue to pay commission checks in the same manner as before the divorce or separation until it receives written notice signed by both parties or a court decree which specifies how future commission checks should be paid, provided and if applicable, the couple has complied with the requirements of Section 5.03.
3.05 CORPORATIONS, PARTNERSHIPS & TRUSTS Corporations, partnerships, limited liability companies, or other forms of business organizations or trusts may become Brand Ambassador of Company when the Agreement is accompanied by a federal ID number. Shareholders, directors, officers, partners, members, beneficiaries, and trustees, as applicable of Brand Ambassador entity must agree to hold such title, and Company will hold each personally liable and bound by the Agreement and these Policies and Procedures and Terms and Conditions.
3.06 FICTITIOUS OR ASSUMED NAMES A person or entity may not apply as a Brand Ambassador using a fictitious or assumed name.
3.07 INDEPENDENT CONTRACTOR STATUS Brand Ambassadors are considered as Independent Sales Representatives responsible for determining their activities without direction or control by Company. They are not franchisees, joint venture, partners, employees, or agents of the Company and are prohibited from stating or implying, whether orally or in writing, otherwise. Independent Sales Representatives have no authority to bind the Company to any obligation. The company is not responsible for payment or copayment of any employee benefits. Independent Sales Representatives are responsible for liability, health disability, and worker's compensation insurance. Independent Sales Representatives set their hours and determine how to conduct business, subject to Company Agreement, the Policies and Procedures, and Terms and Conditions.
3.08 TAXATION Brand Ambassadors will not be treated as franchisees, owners, employees or agents of Company for federal or state tax purposes including, with respect to the Internal Revenue Code, Social Security Act, federal unemployment act, state unemployment acts or any other federal, state, or local statute, ordinance, rule or regulation. At the end of each calendar year, the Company will issue to each Brand Ambassador an IRS Form 1099, as required by law, or other applicable documentation for non-employee compensation as a Brand Ambassador.
3.09 BRAND AMBASSADOR IDENTIFICATION NUMBER Brand Ambassadors are required by federal law to obtain a Social Security number or Federal ID number. Brand Ambassadors will be identified by this number, or a company assigned a number, for purposes of the Company's business. The Brand Ambassador Identification Number must be placed on all orders and correspondence with the Company.
3.10 LEGAL COMPLIANCE Brand Ambassadors must comply with all federal, state, and local statutes, regulations, and ordinances concerning the operation of their business. Brand Ambassadors are responsible for their own managerial decisions and expenditures including all estimated income and self-employment taxes.
3.11 NO EXCLUSIVE TERRITORIES No franchise is granted and there are no exclusive territories for sales or sponsoring purposes. No geographical limitations exist on sponsoring or selling within the United States; provided, however, that Company reserves the right not to sell product or services or contract with Brand Ambassadors in specified states/provinces within the United States.
SECTION 4: TERM & RENEWAL 4.01 TERM Subject to the terms of Section 6.01, the Agreement shall have a term which shall begin on the date of acceptance by the Company and end one year from the date thereof (the “Anniversary Date”).
4.02 RENEWAL Brand Ambassadors who are at suspended status according to the compensation plan of Celesty must enroll again and then must renew the agreement.
SECTION 5: SPONSORSHIP 5.01 SPONSORING Brand Ambassadors may sponsor other Brand Ambassadors into the Company's business. Brand Ambassadors must ensure that each potential new Brand Ambassador has reviewed and has had access to the current Policies and Procedures, Terms and Conditions, and Compensation Plan before or when giving the individual an Agreement.
5.02 MULTIPLE AGREEMENTS If an applicant submits multiple Brand Ambassadors who list different sponsors, only the first completed Agreement received by Company will be accepted.
5.03 TRAINING REQUIREMENT A Sponsor must maintain an ongoing professional leadership association with every Brand Ambassador in their organization and must fulfill the obligation of performing a bona fide supervisory or sales function in the sale or delivery of products and services.
5.04 INCOME CLAIMS Brand Ambassadors must truthfully and fairly describe the Compensation Plan. No past, potential or actual income claims may be made to prospective Brand Ambassadors, nor may Brand Ambassadors use their incomes as indications of the success assured to others. Commission checks may not be used as marketing materials. Brand Ambassadors may not guarantee commissions or estimate expenses to prospects.
5.05 TRANSFER OF SPONSORSHIP The company does not permit the transfer of sponsors. Network Marketing is a business of creating relationships. Once a Brand Ambassador is sponsored, the company believes in maximum protection of that relationship. The only exception is upon prior written approval of Company to correct ethical violations as determined at the sole discretion of Company.
5.06 CROSS SPONSORING Brand Ambassador may not sponsor, or attempt to sponsor, any non-personally sponsored Brand Ambassadors in any other Network Marketing Company. Also, no Brand Ambassador may participate in any action that causes another Brand Ambassador to be sponsored by someone else into another network marketing company.
SECTION 6: RESIGNATION/TERMINATION 6.01 VOLUNTARY RESIGNATION a) Brand Ambassador may voluntarily terminate their Brand Ambassador status by sending ten (10) days written notice of such resignation or termination to to support@celesty.com Voluntary resignation is effective upon receipt of such notice by the Company. b) Brand Ambassador who resigns or terminates their Brand Ambassador status may reapply as Brand Ambassador immediately if she chooses the same sponsor. If she would like to change the sponsor, she should wait six (6) months after resignation.
6.02 DEACTIVATION POLICY a) To maintain an active Brand Ambassador (BA) account, a minimum of 750 Total Personal Volume (PV)—including both personal and customer orders—is required within a 12-month period, measured from the BA’s enrollment month plus the following 11 months.
b) If a Brand Ambassador does not meet the 750 PV minimum within their 12-month period but has some activity (greater than 0 PV but less than 750 PV), their account will be deactivated. In this case:
c) If a Brand Ambassador records 0 PV during their 12-month period, their account will be deactivated, and they will be eligible to enroll under a new sponsor immediately upon deactivation.
6.03 COMPRESSION Any Brand Ambassador who resigns or has their account terminated will be removed from the Celesty genealogy. The removed BA’s 1st generation will be compressed and rolled up to the next Active upline. If a Brand Ambassador wishes to rejoin, they will be required to start the sign-up process anew. They will not be able to reclaim previous titles or previous organization.
6.04 SUSPENSION Brand Ambassador may be suspended for violating the terms of their Agreement, which includes these Policies and Procedures, the Terms and Conditions and the Compensation Plan, and other documents produced by Company. When a decision is made to suspend Brand Ambassador, Company will inform the Brand Ambassador in writing that the suspension has occurred effective as of the date of the written notification, the reason for the suspension, and the steps necessary to remove such suspension (if any). The suspension notice will be sent to the Brand Ambassador “address on file” according to the notice provisions contained in the Policies and Procedures and Terms and Conditions. Such suspension may or may not lead to termination of the Brand Ambassador as so determined by Company at its sole discretion. If the Brand Ambassador wishes to appeal, Company must receive such appeal in writing within fifteen (15) days from the date of the suspension notice. The company will review and consider the suspension and notify the Brand Ambassador in writing of its decision within thirty (30) days from the date of the suspension notice. The decision of the Company will be final and subject to no further review. The company may take certain action during the suspension period, including, but not limited to, the following:
a) Prohibiting the Brand Ambassador from holding their selves as Brand Ambassador or using any of Company's proprietary marks and/or materials.
b) Withholding commissions and bonuses that are due to the Brand Ambassador during the suspension period.
c) Prohibiting the Brand Ambassador from purchasing services and products from Company; and/or.
d) Prohibiting the Brand Ambassador from sponsoring new Brand Ambassador, contacting current Brand Ambassadors or attending meetings of Brand Ambassadors.
If Company, at its sole discretion, determines that the violation which caused the suspension is continuing and has not satisfactorily been resolved or a new violation involving the suspended Brand Ambassador has occurred, the suspended Brand Ambassador may be terminated.
6.05 TERMINATION Brand Ambassador may be immediately terminated for violating the terms of their Agreement, which includes these Policies and Procedures, Terms and Conditions and the Compensation Plan, and other documents produced by Company upon written notice. The company may terminate a violating Brand Ambassador without placing the Brand Ambassador on suspension, at Company's sole discretion. When the decision is made to terminate the Brand Ambassador, Company will inform the Brand Ambassador in writing at the address in the Brand Ambassador’s file that the termination has occurred.
6.06 APPEAL If the Brand Ambassador wishes to appeal the termination, Company must receive the appeal in writing within fifteen (15) days from the date of notice of termination. If no appeal is received within the fifteen (15) day period, the termination will automatically be deemed final. If the Brand Ambassador files a timely notice of appeal, Company will review the appeal and notify the Brand Ambassador of its decision within ten (10) days after receipt of the appeal. The decision of the Company will be final and subject to no further review. In the event the termination is not rescinded, the termination will remain effective as of the date stated in the original termination notice.
6.07 EFFECT OF TERMINATION Immediately upon termination, the terminated Brand Ambassador:
a) Must remove and permanently discontinue the use of the trademarks, service marks, trade names, and any signs, labels, stationery, or advertising referring to or relating to any product, plan, or program of the Company.
b) Must cease representing themselves as Brand Ambassador of Company.
c) Loses all rights to their Brand Ambassador position in the Compensation Plan and all future commissions and earnings resulting therefrom.
d) Must take all action reasonably required by Company relating to the protection of the Company's confidential information. Company has the right to offset any amounts owed by Brand Ambassador to Company including, without limitation, any indemnity obligation incurred according to Section 11.01 herein, from commissions or other compensation due to the Brand Ambassador.
6.08 REAPPLICATION The acceptance of any reapplication of a terminated Brand Ambassador or the application of any family member of a terminated Brand Ambassador shall be at the sole discretion of the Company and can be denied.
6.09 STATE LAWS Where state laws on termination are inconsistent with this policy, the applicable state law shall apply.
SECTION 7: TRANSFERABILITY 7.01 ACQUISITION OF BUSINESS Any Brand Ambassador desiring to acquire an interest in another Brand Ambassador’s business must first terminate their Brand Ambassador status and wait six (6) months before becoming eligible for such a purchase. All such transactions must be fully disclosed and must be approved by Company in advance.
7.02 TRANSFERS OF INDEPENDENT SALES REPRESENTATIVES Except as expressly set forth herein, Brand Ambassador may not sell, assign, or otherwise transfer their Brand Ambassador entity (or rights thereof) to another Brand Ambassador or to an individual which has an interest in Brand Ambassador entity. Notwithstanding the foregoing, Brand Ambassador may transfer his or her Brand Ambassador entity to their sponsor, subject to the conditions of Section 5.03. In such an event, the sponsor's entity and the transferring Brand Ambassadors entity shall be merged into one entity.
7.03 CONDITIONS TO TRANSFERABILITY Independent Sales Representatives may not sell, assign, merge or transfer his or her Independent Sales Representative entity (or rights thereto) without the prior written approval of Company and compliance with the following conditions:
a) Company possesses the right of first refusal concerning any sale, assignment, transfer, or merger of any Independent Sales Representative entity. Independent Sales Representative wishing to sell, assign, transfer or merge his or her Independent Sales Representative entity must first provide Company with the right and option to make such a purchase or receive such transfer in writing on the same terms and conditions as any outstanding or intended offer. The company will advise the Independent Sales Representative within ten (10) business days after receipt of such notice of its decision to accept or reject the offer. If Company fails to respond within the ten (10) day period or declines such offer, the Independent Sales Representative may make the same offer or accept any outstanding offer which is on the same terms and conditions as the offer to Company to any person or entity who is not Independent Sales Representative, married to, or a dependent of Independent Sales Representative or who has any interest in Independent Sales Representative; b) The selling Independent Sales Representative must provide Company with a copy of all documents which detail the transfer, including, without limitation, the name of the purchaser, the purchase price and terms of purchase and payment. c) An office administration transfer fee of $1.000 (one thousand DOLLARS) must accompany the transfer documents.
d) The documents must contain a covenant made by the selling Independent Sales Representative for the benefit of the proposed purchaser not to compete with the purchaser or attempt to divert or sponsor any existing Independent Sales Representative for a period of one (1) year from the date of the sale or transfer.
e) Upon a sale, transfer, or assignment being approved in writing by Company, the buying Independent Sales Representative must assume the position and terms of agreement of the selling Independent Sales Representative and must execute a current Agreement and all such other documents as required by Company; and
f) Company reserves the right, at its sole discretion, to stipulate additional terms and conditions before approval of any proposed sale or transfer. Company reserves the right to disapprove any sale or transfer, where allowed by law.
7.04 CIRCUMVENTION OF POLICIES If it is determined, at Company's sole discretion, that the Brand Ambassador entity was transferred to circumvent compliance with the Agreement, the Policies, and Procedures, Terms and Conditions, or the Compensation Plan, the transfer will be declared null and void. The Independent Sales Representative entity will revert to the transferring Independent Sales Representative, who will be treated as if the transfer had never occurred from the reversion day forward. If necessary and at Company's sole discretion, appropriate action, including, without limitation, termination, may be taken against the transferring Independent Sales Representative to ensure compliance with the Policies and Procedures and Terms and Conditions.
7.05 SUCCESSION Notwithstanding any other provision of this Section, upon the death of Independent Sales Representative, the Independent Sales Representatives will pass to his or her successors in interest as provided by law. However, Company will not recognize such a transfer until the successor in interest has executed a current Agreement and submitted certified copies of the death certificate, will, trust or other instrument required by Company. The successor will thereafter be entitled to all the rights and be subject to all the obligations of a Company Independent Sales Representative.
7.06 RE-ENTRY Any Independent Sales Representative who transfers his or her Independent Sales Representatives must wait for six (6) months after the effective date of such transfer before becoming eligible to reapply to become an Independent Sales Representative.
SECTION 8: PROPRIETARY INFORMATION 8.01 CONFIDENTIALITY AGREEMENT During the term of the Agreement, Company may supply to Brand Ambassadors confidential information, including, but not limited to genealogical and Downline reports, customer lists, customer information developed by Company or developed for and on behalf of Company by Brand Ambassador (including, but not limited to, credit data, customer and Brand Ambassador profiles and product purchase information), Brand Ambassador lists, manufacturer and supplier information, business reports, commission or sales reports and such other financial and business information which Company may designate as confidential. All such information (whether in written or electronic format) is proprietary and confidential to Company and is transmitted to Brand Ambassador in strictest confidence on a “need to know” basis for use solely in Brand Ambassadors business with Company. Brand Ambassadors must use their best efforts to keep such information confidential and must not disclose any such information to any third party or use this information for any non-company activity directly or indirectly while a Brand Ambassador and thereafter.
Brand Ambassadors must not use the information to compete with the Company or for any purpose other than promoting the Company's program and its products and services. Upon termination of the Agreement, Brand Ambassadors must discontinue the use of such confidential information and promptly return any confidential information in their possession to Company.
8.02 COPYRIGHT RESTRICTIONS Concerning product purchases from Company, Brand Ambassadors must abide by all manufacturers' use restrictions and copyright protections.
8.03 VENDOR CONFIDENTIALITY The company's business relationships with its vendors, manufacturers, and suppliers. Brand Ambassadors must not contact, directly or indirectly, or speak to, or communicate with any supplier or manufacturer of Company except at Company-sponsored events at which the supplier or manufacturer is present at the request of Company.
SECTION 9: TRADEMARKS, LITERATURE & ADVERTISING 9.01 TRADEMARKS Companies name trademarks, service marks, and copyrighted materials are owned by the Company. The use of such marks and materials must be in strict compliance with these Policies and Procedures.
9.02 ADVERTISING & PROMOTIONAL MATERIALS Only the promotional and advertising materials produced by Company or approved in advance in writing by Company may be used to advertise or promote a Brand Ambassador’s business or to sell products and services of Company. The company's literature and materials may not be duplicated or reprinted without prior written permission.
9.03 USE OF COMPANY NAME Brand Ambassadors may use the name of Company only in the following format: “Independent Brand Ambassador for Celesty”.
9.04 PAID ADVERTISING POLICY 1. Authorized Platforms: Brand Ambassadors are permitted to run paid advertising campaigns exclusively on social media platforms, including but not limited to Facebook, Instagram, Twitter, TikTok, LinkedIn, and Pinterest.
2. Prohibited Platforms: Paid advertising on third-party websites such as Google, Yahoo, Bing, or any other external website/search engine not categorized as a social media platform is strictly prohibited.
3. Ad Content: All paid advertisements on social media platforms must comply with the Celesty policies, legal regulations, and community standards of the respective social media platform. 4. Representation: When running paid advertising campaigns on social media platforms, BA’s must clearly identify themselves as an independent contractor and not as Celesty the company or as a Celesty Corporate employee. BA’s should refrain from solely using our organizations name (Celesty) and instead should use their name and replicated site.
9.05 STATIONERY AND BUSINESS CARDS Brand Ambassadors are not permitted to “create” their stationery, business cards, or letterhead graphics if the Company's trade name or trademarks are used. Only the approved Company's graphics version and wording are permitted; letterhead, envelopes, and business cards must be ordered using the online/stationery order form.
9.06 ELECTRONIC ADVERTISING Brand Ambassadors may not advertise or promote their Brand Ambassador business or Company's business, products or marketing plan or use Company's name in any electronic media or transmission, including on the Internet via web sites or otherwise, without the prior written approval of Company's legal department.
9.07 TELEPHONE LISTING Brand Ambassadors are not permitted to use Company's trade name in advertising their telephone and telecopy numbers anywhere. Brand Ambassadors are not permitted to list their telephone numbers under Company trade name without first obtaining Company's prior written approval. If approval is granted for an “800” listing, it must be stated in the following manner: “Independent Brand Ambassador for Company”.
9.08 TELEPHONE ANSWERING Brand Ambassadors may not answer the telephone by saying “Celesty,” or in any other manner that would lead the caller to believe that they have reached the offices of the Company.
9.09 IMPRINTED CHECKS Brand Ambassadors are not permitted to use the Company trade name or any of its trademarks or service marks on their business or personal checking accounts.
9.10 MEDIA INTERVIEWS Brand Ambassadors are prohibited from granting radio, television, newspaper tabloid or magazine interviews or using public appearances, public speaking engagements, or making any type of statement to the public media to publicize the Company, its products or Company businesses, without the express prior written approval of Company. All media inquiries should be in writing and referred to the Company's corporate office, legal department.
9.11 ENDORSEMENTS No endorsements by a Company officer or administrator or third party may be asserted, except as expressly communicated in Company literature and communications. Federal and state regulatory agencies do not approve or endorse programs. Therefore, Brand Ambassadors may not represent or imply, directly or indirectly, that Company's programs, products, or services have been approved or endorsed by any governmental agency.
9.12 RECORDINGS Brand Ambassadors may not produce or reproduce for sale or personal use products sold by Company or any Company-produced literature, audio or video material, presentations, events, or speeches, including conference calls. Video and/or audio taping of Company meetings and conferences is strictly prohibited.
9.13 REPACKAGING PROHIBITED Brand Ambassadors may not repackage products or materials of the Company.
9.14 INDEPENDENT COMMUNICATIONS Brand Ambassadors, as Independent Contractors, are encouraged to distribute information and direction to their respective Downlines. However, Brand Ambassadors must identify and distinguish between personal communications and the official communications of the Company.
SECTION 10: PAYMENT OF COMMISSIONS 10.01 BASIS FOR COMMISSIONS Commissions and other compensation cannot be paid until a completed Agreement has been received and accepted by Company. Commissions are paid ONLY on the sale of Company services and products. No commissions are paid on the purchase of Sales materials or for Sponsoring Brand Ambassadors. To receive commissions on products and services sold, Company must have received and accepted an Agreement before the end of the commission period in which the sale is made.
10.02 COMMISSION PERIOD A business period refers to the period opening on the first (1st) day of the commission period and extending up until order entry closes on the last day of the period (12:00 p.m. PST). Company offices are open Monday through Friday 9 a.m. - 6 p.m. EST, except for certain holidays as posted by Company.
Commission periods are regulated and managed according to the compensation plan of Celesty.
10.03 COMMISSION PAYMENTS Commissions are paid to “qualified” Brand Ambassadors as defined within the Compensation Plan. Brand Ambassadors must consult the Compensation Plan for a detailed explanation of the benefits, commission structure, and requirements of the Compensation Plan.
10.04 OFFSET OF COMMISSIONS Any commissions or bonuses earned and paid on products returned is the obligation of and must be repaid to Company by Brand Ambassadors earning such commissions. The company has the right to offset such amounts against future commissions and other compensation paid or owed to such Brand Ambassador who received commissions.
SECTION 11: PURCHASE & SALE OF PRODUCTS 11.01 STOCKPILING PROHIBITED The success of the Company depends on retail sales to the ultimate consumer; therefore, all forms of stockpiling are prohibited. The company recognizes that Brand Ambassadors may wish to purchase certain products for their use. However, Company strictly prohibits the purchase of products in unreasonable amounts and prohibits the purchase of products only or primarily to qualify for compensation.
11.02 RETAIL SALES RULES Brand Ambassadors must save a copy of the Retail Sales Slip given to retail customers; receipt shall be fully completed and include the name, address, and phone number of each retail customer and, upon request by Company, provide copies of such receipts to Company. If Company determines that retail sales were not made, the Brand Ambassador must repay Company all commissions earned during the calendar period in which the retail sales were to have been made.
11.03 OVER 70% RULE To receive commissions and overrides, Brand Ambassadors must certify on each product order form that they have sold over seventy percent (70%) in dollar value of all products and commissionable services previously purchased by the Brand Ambassador at wholesale from the company to Non-Brand Ambassador consumers. Brand Ambassador shall maintain retail sales records available to the company for inspection on request.
11.04 ORDERING METHODS All orders submitted to Company shall have the Brand Ambassadors Identification Number placed thereon to assist Company in the crediting the appropriate Brand Ambassador.
11.05 PAYMENT OPTIONS Purchases may be paid by debit card, electronic payment solutions, or major credit card. If an overpayment is made, Company will process the order and issue a credit to the Independent Sales Representative's account, which will automatically refund on the next commission check paid to Independent Sales Representative. Orders will not be processed if a cancellation of a credit card is made. Orders for products are not effective until accepted by Company. To expedite the shipping, Independent Sales Representatives may authorize Company to keep a valid credit card on file as security for payment.
11.06 SHIPPING AND HANDLING POLICY Subject to availability all products will be shipped by USPS or another similar service within approximately 7- 10 business days of receipt of payment. Payment for products shall be made at the time of order. At Independent Sales Representative's option, the product may be shipped to a customer's designated “Ship-To address”, or to the Brand Ambassador.
11.07 PRODUCT DELIVERY Upon clearance of payment, the products ordered will be shipped.
11.08 BACKORDER POLICY The company will expeditiously ship all products currently in stock. Any out-of-stock items (unless discontinued) will be placed on backorder and distributed by the Company Upon receipt of additional inventory. Backorders will be canceled upon the Brand Ambassadors request and will be credited to the Brand Ambassador’s account. In the event of oversold discontinued product, reimbursement will be provided within 3-5 business days.
11.09 DAMAGED GOODS Brand Ambassadors must promptly open a ticket any damaged goods to Customer Service upon receipt, providing accurate details and evidence for swift resolution. Customer Service will acknowledge within 2 business days and begin resolution. The replacement will be sent to Brand Ambassador within 3-5 business days.
11.10 SHIPPING LOSS In the event a Brand Ambassador or a customer does not receive a product order from the Company in a timely fashion, the individual should contact the Customer Service If this is the first time you're reporting a lost shipment, Celesty will immediately reship your order at no additional cost. Any subsequent reports of lost shipments will be handled on a case-by-case basis, ensuring a fair resolution. Repeated reports of lost shipments from the same customer or address will be thoroughly investigated and may necessitate additional verification processes or the need to change the shipping address to a more secure location. In the event an Independent Sales Representative or a consumer does not receive a product order from Company in a timely fashion, the individual should open a ticket with the Customer Support at Celesty.
11.11 REFUSED SHIPMENTS Should Brand Ambassador refuse delivery on any order they have placed with Company and such product is subsequently returned to the Company; the Company shall have the right to place that Brand Ambassador suspension pending resolution of the refusal of delivery. Neither Brand Ambassador nor a consumer shall refuse any shipment from the Company unless prior approval of the Company has been obtained.
11.12 PRICING POLICY The company will furnish Brand Ambassadors with a discount from its published retail prices in its then current consumer catalog or order form following its policies. This discount does not apply to literature, business aids, gifts, or special promotional items. Prices for the Company's products, services, and literature is subject to change without prior notice. 11.13 RECEIPTS Brand Ambassadors must provide all retail purchasers of the Company's products with written receipts.
11.14 RETAIL PRICING The company provides a suggested retail price as a guideline.
11.15 PROMOTIONAL ITEMS All promotional items which bear the Company name or logo must be purchased solely from Company unless prior written permission is obtained from Company.
11.16 SALES TAX The company may collect sales tax on taxable items. Independent Sales Representatives may be responsible to collect and remit sales tax on personal retail sales to the appropriate tax agencies.
11.17 PLACE OF SALE The integrity of the Company's marketing plan is built upon person-to-person, one-on-one, social selling and in-home presentation methods of sale. Company's products may not be sold to or displayed by any retail outlet, including, but not limited to supermarkets or food stores, flea markets or swap meets, permanent restaurant displays, bars or night clubs or any such similar establishment, internet sites such as Amazon or eBay, convenience stores or gas stations.
11.18 PRODUCT & SERVICES CLAIMS Brand Ambassadors may make no claim, representation, or warranty concerning any product or service of Company, except those expressly approved in writing by Company or contained in official Company materials. 11.19 FAX BLASTS, SPAMMING Fax blasting and unsolicited e-mailing (SPAMMING) is prohibited.
SECTION 12: RETAIL GUARANTEE & REFUND & RETURN POLICY 12.01 RETAIL CUSTOMER GUARANTEE To provide a clear and fair procedure for returning products purchased from Celesty, ensuring Brand Ambassador and customer satisfaction and trust. This policy is applicable to all Brand Ambassadors and customers who purchase products from Celesty. 1. Full Refund (0-30 Days) - Brand Ambassadors and customers are eligible for a 100% refund for products returned within 30 days of the purchase date. 2. Partial Refund (31-90 Days) - For products returned between 31 and 90 days following the purchase, customers will receive a 50% refund and the products that are returned should not show excessive signs of use. In the event that a Brand Ambassador processes the return of either a full or partial order, the commission previously earned on that transaction will be subject to recalculation. Accordingly, any adjustments will be reflected through a deduction from the associate's commission in the subsequent earning period.
12:02 WARRANTIES Except as expressly stated herein, Company makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship, or any other warranty concerning any product or service purchased from or through Company.
12:03 RETURN POLICIES - To initiate a return, contact our Customer Service and open a ticket. - Provide necessary details such as order number, purchase date, and return reason. - Securely pack and send approved returns to the provided address. - Refunds, processed in the original payment method, are issued within 10 business days post-receipt. Exceptions: - Refunds may be adjusted or denied for items showing significant wear. - Promotional or limited-time offer products may be subject to specific return policies. Return Shipping: - The customer or Brand Ambassador bears return shipping costs unless due to product defect or Celesty error. Non-Refundable Items, - Enrollment kits are not eligible for refunds under any circumstances. Contact: - For queries or to start a return process, contact Customer Service “support@celesty.com” Return Process 1. Start - Email support@celesty.com to inform about the item or order return. Customer Service will guide you through the next steps. For Brand Ambassadors, please submit a ticket in your Virtual Back Office. 2. Secure - Pack items safely in original packaging or a protective cover, including a copy of the original invoice, and send to Celesty Warehouse, 3305 Griffith St, Charlotte, NC 28203 3. Ship - Upon receipt of the return, Celesty aims to ensure customer satisfaction. Your Brand Ambassador is always there to assist with future skincare and makeup needs.
12.04 BUYER'S RIGHT TO CANCEL Federal law grants a buyer the right to cancel certain sales without penalty before midnight of the third business day after the transaction. This rule covers retail consumer sales of $25.00 or more that occur away from the seller's main office. Brand Ambassador must orally inform the buyer of the three-day right to cancel at the time the buyer purchases the goods and deliver 2 three-day cancellation notices to every customer.
SECTION 13: GENERAL PROVISIONS 13.01 INDEMNITY AGREEMENT Every Brand Ambassador agrees to indemnify and hold harmless Company, its shareholders, officers, directors, employees, agents and successors in interest from and against any claim, demand, liability, loss, cost or expense including, but not limited to, court costs and attorneys' fees, asserted against or suffered or incurred by any of them, directly or indirectly arising out of or in any way related to or connected with allegedly or otherwise, the Brand Ambassador (a) activities as Brand Ambassador; (b) breach of the terms of the Agreement; and/or (c) violation of or failure to comply with any applicable federal, state or local law or regulation.
13.02 PROCESSING CHARGES The company reserves the right to institute a processing charge for commission checks and/or genealogy requests.
13.03 OTHER SERVICES & PRODUCTS (OMNI MARKETING) Brand Ambassadors are not restricted from selling other company's services and Products. However, Brand Ambassador may not promote or sell another company's products or services on company communication platforms and/or company functions organized to feature the Company's products, and promotion of competitive services, products, and/or business programs with other Brand Ambassadors, is strictly prohibited.
13.04 LIABILITY To the extent permitted by law, Company shall not be liable for, and each Brand Ambassador releases Company from and waives all claims for any loss of profits, indirect, direct, special or consequential damages or any other loss incurred or suffered by Brand Ambassador as a result of (a) the breach by Brand Ambassador of the Agreement and/or the Terms and Conditions and/or the Policies and Procedures; (b) the operation of Brand Ambassador’s business; (c) any incorrect or wrong data or information provided by Brand Ambassador; or (d) the failure to provide any information or data necessary for Company to operate its business, including, without limitation, the enrollment, and acceptance of Brand Ambassador into the Compensation Plan or the payment of commissions and bonuses.
13.05 RECORD KEEPING The company encourages all Brand Ambassadors to keep complete and accurate records of all their business dealings.
13.06 FORCE MAJEURE Company shall not be responsible for delays or failure in performance caused by circumstances beyond a party's control, such as but not limited to fire, flood, earthquake, storm, power outages, labor difficulties, strikes, war, government decrees or orders, and/or curtailment of a party's usual source of supply.
13.07 VIOLATIONS Every Brand Ambassador must abide by and maintain the integrity of the Policies and Procedures and Terms and Conditions. If Brand Ambassador observes another Brand Ambassador committing a violation, he or she should discuss the violation directly with the violating Brand Ambassador. If the Brand Ambassador wishes to report such violation to Company, they must detail violations in writing only and mark the correspondence “Attention: Legal Department”.
13.08 AMENDMENTS The company reserves the right to amend the Agreement, Policies and Procedures, Terms and Conditions, its retail prices, product and service availability, and the Compensation Plan type at any time without prior notice as it deems appropriate. Amendments will be communicated to Brand Ambassadors through the official Company website and or official Company publications. Amendments are effective and binding upon submission to the Company website. In the event any conflict exists between the original documents or policies and any such amendment, the amendment will control.
13.09 NON-WAIVER PROVISION No failure of Company to exercise any power under these Policies and Procedures or to insist upon strict compliance by Brand Ambassador with any obligation or provision herein, and no custom or practice of the parties at variance with these Policies and Procedures, shall constitute a waiver of Company's right to demand exact compliance with these Policies and Procedures. Company's waiver of any particular default by Brand Ambassador shall not affect or impair Company's rights concerning any subsequent default, nor shall it affect in any way the rights or obligations of any other Brand Ambassador. No delay or omissions by Company to exercise any right arising from a default effect or impair Company's rights as to that or any subsequent or future default. A waiver by Company can be affected only in writing by an authorized officer of the Company.
13.10 GOVERNING LAW The Agreement and these Policies and Procedures shall be governed by the City of Miami and the State of Florida in the United States.
13.11 DISPUTES In the event a dispute arises between the Company and a Brand Ambassador regarding their respective rights, duties under this agreement, or in the event of a claim of breach of the Brand Ambassador Agreement, it is agreed that such dispute shall be exclusively resolved according to binding arbitration under the Commercial Rules of the American Arbitration Association with arbitration to occur at Miami, FL United States. The Arbitrator may award, in addition to declaratory relief, contractual damages and shall award reasonable attorney’s fees and costs to the prevailing party. An award of attorney’s fees and costs shall continue through any review, appeal, or enforcement of an arbitration decision. The arbitration decision may be enforced in any court of competent jurisdiction. This provision shall not be construed to prohibit either party from obtaining preliminary or permanent injunctive relief in any court of competent jurisdiction. The parties each expressly waive their right to collect consequential, punitive, and exemplary damages from the other party.
13.12 ENTIRE AGREEMENT The Policies and Procedures are incorporated into the Agreement and, along with the Terms and Conditions and Compensation Plan, constitute the entire agreement of the parties regarding their business relationship.
13.13 SEVERABILITY If under any applicable and binding law or rule of any applicable jurisdiction, any provision of the Agreement, including these Policies and Procedures and Terms and Conditions, or any specification, standard or operating procedure which Company has prescribed is held to be invalid or unenforceable, Company shall have the right to modify the invalid or unenforceable provision, specification, standard or operating procedure or any portion thereof to the extent required to be valid and enforceable, and the Brand Ambassador shall be bound by any such modification. The modification will be effective only in the jurisdiction in which it is required.
13.14 LIMITATION OF DAMAGES TO THE EXTENT PERMITTED BY LAW, COMPANY AND ITS BRAND AMBASSADORS, OFFICERS, DIRECTORS, EMPLOYEES, AND OTHER REPRESENTATIVES, SHALL NOT BE LIABLE FOR, AND BRAND AMBASSADOR HEREBY RELEASE THE FOREGOING FROM AND WAIVE ANY CLAIM FOR LOSS OF PROFIT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY ARISE OUT OF ANY CLAIM WHATSOEVER RELATING TO COMPANY PERFORMANCE, NONPERFORMANCE, ACT OR OMISSION CONCERNING THE BUSINESS RELATIONSHIP OR OTHER MATTERS BETWEEN ANY COMPANY AND COMPANY, WHETHER SOUNDING IN CONTRACT TORT OR STRICT LIABILITY. COMPANY SHALL NOT EXCEED AND IS HEREBY EXPRESSLY LIMITED TO, THE NUMBER OF UNSOLD COMPANY SERVICES AND/OR PRODUCTS OF COMPANY OWNED BY THE BRAND AMBASSADOR AND ANY COMMISSIONS OWED TO THE BRAND AMBASSADOR
13.15 NOTICE Any communication, notice or demand of any kind whatsoever which either the Brand Ambassador or Company may be required or may desire to give or to serve upon the other shall be in writing and delivered by electronic communication whether by telex, telegram, Email or telecopy (if confirmed in writing sent by registered or certified mail, postage prepaid, return receipt requested). Any such communication, notice, or demand shall be deemed to have been given or served on the date of confirmed dispatch, if by electronic communication, or on the date shown on the return receipt or by other evidence if delivery is by mail.
Home Office: Celesty LLC 3970 NW 167th St Miami Gardens, FL 33054 Email: support@celesty.com Phone: +1 (833) 999-2353
Note: This document along with all documents within our website must be reviewed and approved before use for your particular purpose. No statement of legality or compliance with any regulatory agencies is made in providing you with this free document. For non compliance, Celesty reserves the right to close the BA account.
CELESTY CONSULTANT CODE OF BUSINESS ETHICS
Celesty is about Transformative Beauty and Opportunity. Our mission is to offer our customers the finest skincare and makeup experiences and to create life-changing opportunities for individuals. As Brand Ambassadors of Celesty, you are our ambassadors. Your interactions, stories, and personal journey with Celesty represent our brand daily. Upholding the integrity and standards of the Celesty brand is crucial. We expect you to familiarize yourself with and adhere to the Celesty Code of Business Ethics. When discussing Celesty Products and Programs, always communicate with honesty, respect, accuracy, and integrity. Your understanding and adherence to our Policies and Procedures, as well as all relevant laws and regulations, are vital for our collective success. This Code is designed to safeguard you, your Brand Ambassador Agreement, the Celesty brand, and all Consumers (potential and existing Customers or Brand Ambassadors). For guidance on representing Celesty as a Consultant, please contact Compliance@celesty.com.
ACT WITH INTEGRITY AND TRANSPARENCY Respect the rights of Consumers and Brand Ambassadors you may sponsor, acting with integrity and transparency. Avoid misleading or deceiving Consumers or Brand Ambassadors. Be authentic, honest, and lawful. This code outlines key legal obligations, but you also agree to comply with all legal requirements under your Celesty Brand Ambassador Agreement. When promoting Celesty Products or Programs, clearly identify yourself as a Celesty Brand Ambassador.
BE PROFESSIONAL Respectfully interact with Customers, your Celesty team, other Brand Ambassadors, Home Office staff, and anyone you meet through your Celesty Brand Ambassadorship. Use appropriate language in all forms of communication. Professionally and in good faith handle any complaints. Distinguish between factual information and personal opinions or desires while respecting others' viewpoints. As a Celesty representative, maintain high standards in serving Customers and fellow Brand Ambassadors.
RECRUIT RESPONSIBLY Provide accurate information when inviting others to join Celesty, using proper disclaimers, and providing access to the Income Disclosure Statement. Avoid deceptive, intimidating, or unlawful recruiting practices. Recruitment incentives must solely be based on Celesty Product sales. Ethical and considerate business interactions are essential.
COMMUNICATE EARNINGS AUTHENTICALLY Avoid making promises or guarantees of income. Use compliant language as outlined in the Celesty Policies and Procedures and Income Disclosure Statement. Accurately represent the effort and skill required to succeed as a Celesty Brand Ambassador. Include proper disclaimers about typical results when discussing potential earnings.
PURCHASE RESPONSIBLY Buy products for personal use in a reasonable and responsible manner. Be prepared to explain the use of purchased Celesty Products. The Home Office may request this information.
RESPECT IP RIGHTS Do not use any property of a public figure, company, or entity without written approval. Ensure proper licensing for all used content. Celesty Products should only be sold on Celesty-owned platforms or through person-to-person transactions.
PROTECT CONSUMER PRIVACY Safeguard all information from Customers or Brand Ambassadors. Encourage Customers or enrollees to use the Celesty e-commerce system for transactions. |
Leadership Tenants
1. Show Up Consistently
• Commitment to Calls: Attend all leadership calls and team meetings. Your presence demonstrates dedication and sets an example for others to follow.
• Engaged Participation: Actively contribute to discussions, share insights, and ask questions. Engagement shows your team that these meetings matter.
2. Lead by Example
• Model the Behavior You Expect: Demonstrate consistency, positivity, and professionalism in all interactions.
• Stay Informed: Keep up-to-date with company updates, product launches, and initiatives so you can lead with clarity and confidence.
3. Be Present for Your Team
• Open Communication: Maintain regular contact with your team through calls, messages, and check-ins. Let them know you’re accessible and invested in their success.
• Active Support: Offer guidance, celebrate wins, and address challenges with a solutions-focused mindset.
4. Provide Leadership Functions
• Training and Development: Host regular team trainings or touchpoints to reinforce skills and share strategies.
• Motivation and Encouragement: Inspire your team with recognition, positivity, and reminders of their potential.
5. Foster Community
• Build Relationships: Encourage collaboration and camaraderie within your team and across the organization.
• Celebrate Diversity: Recognize the unique strengths each member brings and create an inclusive environment.
6. Set Goals and Track Progress
•Vision Setting: Help your team members set realistic yet ambitious goals for their personal and professional growth.
•Accountability: Follow up on progress and provide actionable feedback to keep them on track.
7. Stay Solution-Oriented
•Face Challenges with Confidence: Lead your team through obstacles with a focus on finding solutions, not dwelling on problems.
•Encourage Resilience: Teach your team to view setbacks as opportunities for learning and growth.
8. Embrace Growth and Change
•Lifelong Learning: Continuously invest in your own development as a leader. Attend trainings, read books, and learn from peers.
• Adaptability: Be open to innovation and willing to adjust strategies to meet evolving needs.
9. Represent the Brand with Integrity
•Brand Ambassadorship: Reflect our values and mission in all your interactions, both within and outside the company.
• Ethical Leadership: Prioritize transparency, honesty, and fairness in all decision-making.
10. Cultivate a Positive Mindset
•Inspire Optimism: Focus on possibilities and potential rather than limitations.
•Energy and Enthusiasm: Your attitude is contagious—bring your best to every interaction.
Omni Marketing Best Practices
1. Prioritize Your Primary Brand Identity
•Position Celesty as the Core of Your Business: While you may represent multiple brands, ensure Celesty remains a consistent and prominent focus in your social media presence and leadership activities.
•Avoid Mixed Messaging: Clearly separate branding and content for each company to prevent confusion among followers and team members. Use distinct themes, hashtags, or days for each brand, maintaining clarity in your messaging.
2. Lead by Example
•Set a High Standard: Maintain professionalism and integrity in your representation of all brands. Your behavior sets the tone for your team’s actions.
•Engage in Regular Communication: Stay visible and engaged with your Celesty team by hosting team calls, sharing strategies, and providing resources that empower their success.
3. Maintain Focus on Duplicatable Systems
•Streamline Your Efforts: Develop a clear, simple system for recruiting and training that your team can easily replicate, ensuring consistency across your organization.
•Teach Prioritization: Encourage team members to focus on mastering Celesty before diversifying into other opportunities. Success in one area builds confidence and capacity for others.
4. Respect Brand Boundaries
•Avoid Cross-Promotion: Never recruit for or promote competing brands within the Celesty community, including during team calls, events, or private chats.
•Follow Compliance Guidelines: Adhere to Celesty’s marketing and social media policies to ensure ethical and compliant practices.
5. Protect the Community Culture
•Foster Loyalty: Encourage a strong sense of belonging and identity within Celesty by celebrating team wins, milestones, and our unique mission.
•Uplift Your Team: Focus on supporting your team’s success within Celesty rather than dividing energy between multiple ventures.
6. Time Management and Transparency
•Designate Time Blocks: Allocate dedicated times for focusing on Celesty, ensuring your leadership responsibilities are met consistently.
•Be Honest About Availability: Communicate clearly with your team if you are balancing multiple ventures, but reassure them that Celesty remains a priority.
7. Build a Strong Personal Brand
•Be Values-Driven: Center your personal brand around your unique values, skills, and passions, tying those naturally to Celesty’s mission and products.
•Focus on Education and Value: Educate your audience with authentic stories, results, and tips related to Celesty rather than relying solely on sales pitches.
8. Recruit Responsibly
• Avoid Public Solicitation: Do not post direct “Join my team” messages or spam multiple recruitment opportunities on social media. Instead, focus on sharing authentic stories and experiences to spark curiosity.
•Mentor for Success: Provide personalized guidance to help recruits build confidence and momentum early in their Celesty journey.
• Follow Compliance Guidelines: Ensure that all recruiting messages and social media posts adhere to Celesty’s standards and industry regulations.
9. Protect Your Energy
•Avoid Burnout: Focus on quality over quantity by being selective about opportunities. This ensures you can give your best to your team and community.
•Check in with Leadership: Regularly evaluate whether your efforts are aligned with your goals and seek advice from the corporate team when needed.
10. Remember the Power of Focus
•Master One Thing First: Remind yourself and your team that success comes from building a strong foundation in one business before diversifying. A focused, thriving Celesty business will amplify your overall credibility and influence.
